Terms of Service | Clinic Pulse

These Terms of Service ("Terms") govern your use of the Clinic Pulse website and application (the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

1. The Service

Clinic Pulse is cloud-based software for clinic operations management: tracking operational metrics, scheduling staff, managing supplies and budgets, recording outreach, and generating reports. The Service is a business operations tool. It is not a medical device, an electronic health records system, or a source of medical, legal, or financial advice.

2. No patient health information

You agree not to enter protected health information (PHI) into the Service, including patient medical records, charts, diagnoses, treatment details, or any information identifying a patient in connection with their health. Aggregate operational metrics (such as daily visit counts) are permitted. We are not a HIPAA business associate, and no business associate agreement is formed by your use of the Service. You are responsible for ensuring your team's use of the Service complies with this section.

3. Accounts and access

You must provide accurate account information and keep your credentials secure. Organization administrators control access for their workspace, including inviting and removing users and assigning roles. You are responsible for activity that occurs under your account. Accounts may not be shared except through features we provide for that purpose.

4. Subscriptions and billing

Paid plans are billed as monthly subscriptions per clinic location through our payment processor, Stripe. Prices are those displayed at purchase; early-access and promotional pricing will be honored as described at the time of the offer. Subscriptions renew automatically until canceled. You may cancel anytime, effective at the end of the current billing period; fees already paid are non-refundable except where required by law. We may change pricing with at least 30 days' notice, effective at your next renewal. If your account is past due, we may suspend access until payment is resolved.

5. Beta features

During early access, some or all of the Service may be offered in beta. Beta features are provided as-is, may change or be discontinued, and may contain errors. We recommend keeping copies of critical data during beta periods.

6. AI features

The Service includes AI-generated forecasts, recommendations, and summaries. These are informational suggestions generated from your operational data and may be inaccurate or incomplete. They are not professional advice, and you should not rely on them as the sole basis for staffing, financial, or business decisions. You are responsible for decisions made using the Service.

7. Your data

You retain ownership of the data you and your team enter into the Service ("Customer Data"). You grant us a license to host, process, and display Customer Data solely to provide and improve the Service as described in our Privacy Policy. You are responsible for the accuracy and lawfulness of Customer Data. We may use aggregated, de-identified data that does not identify you or your organization to improve the Service.

8. Acceptable use

Do not use the Service to violate any law or the rights of others;
Do not attempt to probe, breach, or test the security of the Service;
Do not reverse engineer, resell, or provide the Service to third parties except as we permit;
Do not upload malicious code or interfere with the Service's operation;
Do not enter PHI (see Section 2).

9. Intellectual property

We own the Service, including its software, design, and branding. These Terms do not grant you any rights to our intellectual property except the right to use the Service while your subscription is active.

10. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate accounts that violate these Terms, with notice where practicable. Upon termination you may request an export of your Customer Data within 30 days, after which we may delete it.

11. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost, so maintain your own backups of critical information.

12. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our total liability under these Terms is limited to the amounts you paid us for the Service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

13. Disputes, arbitration, and governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Before filing any claim, you agree to contact us and attempt in good faith to resolve the dispute informally within 30 days.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, by a single arbitrator, seated in Los Angeles County, California, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.

Class action waiver: disputes must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

14. Changes to these Terms

We may update these Terms as the Service evolves. We will post the updated version here and update the date above; for material changes we will notify account holders by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.